ENG
FRE
ENG
FRE
These Terms and Conditions (hereinafter referred to as the “Terms“) shall govern the access, usage, and engagement with the website and services offered by “SSS Wattch is Wealth,” a company duly registered under the applicable laws of India (hereinafter referred to as the “Company,” “we,” “us,” or “our”). Any individual or legal entity accessing the website or availing services provided by the Company (hereinafter referred to as the “Client,” “User,” or “Customer”) shall be deemed to have read, understood, and agreed to be legally bound by these Terms, as well as by the Company’s Privacy Policy and Disclaimer, which are incorporated herein by reference.
1. Company Profile
The Company is engaged in the business of offering premium services in the domain of luxury watches, which includes, inter alia:
(a) Aesthetic and mechanical upgradation of watches;
(b) Trading in pre-owned watches through purchase, restoration, and resale;
(c) Authentication, servicing, and restoration of timepieces. All such services are provided in accordance with internal Standard Operating Procedures (“SOPs”) designed to maintain high standards of quality, transparency, and traceability.
2. Eligibility and KYC Compliance
2.1 The Client affirms and warrants that they are at least eighteen (18) years of age, of sound mind, and legally competent to contract under applicable Indian laws.
2.2 The Client further affirms that they are the lawful owner or are duly authorised to act on behalf of the owner of any watch submitted for any purpose, including upgradation, servicing, or sale.
2.3 The Client agrees to provide accurate, current, and complete identification documents, including, but not limited to, the Permanent Account Number (PAN) and Aadhaar Card, for Know Your Customer (KYC) compliance purposes.
2.4 The Client acknowledges that execution of the prescribed Undertaking and Disclaimer is a mandatory condition precedent to the provision of any services.
3. Scope of Services and Service Procedures
3.1 Watch Upgradation and Servicing The Company provides upgradation services in relation to luxury watches. The procedural steps, which shall be binding on all parties, include:
(a) Initial Inquiry: The Client shall submit a service request via the designated online form or through telephonic communication, specifying details such as brand, model, and nature of upgradation desired.
(b) Documentation: The Client shall upload or submit all mandatory documents, including photographs of the watch, identification proof, and a duly executed disclaimer;
(c) Clarification and Estimate: A representative of the Company shall initiate contact with the Client for the purpose of clarifying the scope of work and providing a tentative estimate of time and cost involved.
(d) Authentication and Logistics: The Client shall ensure authentication of the watch via an authorised dealer or through internal authentication by the Company. Upon confirmation, the watch shall be collected via Critica Logs and opened under continuous video surveillance upon receipt.
(e) Technical Evaluation: The Technical Team (hereinafter “Rafique and POGU”) shall conduct a diagnostic inspection and provide a feasibility report. No service shall commence without the Client’s explicit approval.
(f) Execution: All approved services shall be carried out using genuine parts and tools. Every stage of the process shall be documented and archived.
(g) Delivery and Feedback: Upon completion, the watch shall be dispatched, and the Client shall be provided with tracking details. Post-delivery feedback shall be solicited within seven (7) days.
3.2 Park and sell of Pre-Owned watches
3.2.1 Park and sell by the Client via the company platform
(a) Expression of Interest: The Client shall submit an expression of interest through the prescribed form along with requisite documents and images;
(b) Evaluation and Pricing: The Company shall assess the value of the watch based on brand, condition, documentation, and market demand. The evaluation shall be undertaken by authorised evaluators, as determined by the Company from time to time.
(c) Authentication: The Client shall procure authentication from an authorised dealer, or authorise the Company to conduct the same;
(d) Service and Listing: Upon mutual agreement, the watch may undergo restoration at the Client’s cost and be listed on the Company’s trading platform;
(e) Payment to Seller: Payment shall be made to the Seller after the watch is sold on the platform. We generally take one week to transfer the payment to the Seller.
(f) Unsold watches: if the watch is not sold on the platform, then the logistics charges will be paid by the seller for both sides (pickup and delivery).
3.2.2 Purchase by Client from Company
(a) Product Selection and Payment: The Client may select a watch and complete payment via authorised banking channels. Watches exceeding INR 10,00,000/- shall be subject to Tax Collected at Source (TCS);
(b) Shipping and Documentation: An invoice and e-way bill, if applicable, shall be issued. The product shall be shipped through Critica Logs, and tracking details shall be shared with the Client.
(c) Discrepancies: Any discrepancy must be reported within seventy-two (72) hours of receipt, accompanied by photo and video evidence;
(d) Returns: No returns shall be entertained unless expressly agreed to by the Company in advance.
4. Pricing, Valuation,and Validity
4.1 Prices are determined based on various parameters, including, but not limited to, condition, brand, market trends, and availability of original documents;
4.2 All price quotations shall remain valid for a period of three (3) to five (5) working days unless otherwise stated;
4.3 Final acceptance of any offer is at the sole discretion of the Client.
5. Risk and Logistics
5.1 The Company assumes no responsibility for the watch until it is physically received and verified at the Company’s designated facility;
5.2 All parcels shall be opened under video surveillance, and all related records (e.g., courier receipt, e-way bill) shall be retained;
5.3 The Company disclaims all liability for delays, damages, or loss caused during transit by third-party logistics.
6. Legal Declarations and Warranties
6.1 The Client expressly warrants that they have lawful ownership of the watch and that the watch is not counterfeit, stolen, or encumbered in any manner;
6.2 All documentation provided by the Client shall be true and authentic to the best of their knowledge;
6.3 The Client shall indemnify and hold the Company harmless against any legal claims or disputes arising from false declarations or fraudulent activity.
7. Payments and Taxation
7.1 All payments shall be made exclusively via authorised digital banking channels. Cash transactions are strictly prohibited.
7.2 Applicable taxes, including Goods and Services Tax (GST) and TCS, shall be levied as per prevailing Indian law;
7.3 Invoices shall be generated and maintained in both digital and physical formats.
8. Intellectual Property Rights
8.1 All content hosted on the website, including but not limited to trademarks, logos, text, graphics, and software, is the exclusive property of the Company;
8.2 Any unauthorised use, reproduction, or modification of the content is strictly prohibited and may result in legal action.
9. Limitation of Liability
9.1 The Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the services rendered;
9.2 The Company expressly disclaims liability for transit losses, unauthorised documentation, service delays, or market price fluctuations;
9.3 All services are undertaken on an “as is” basis and at the sole risk of the Client.
10. Indemnity
The Client agrees to indemnify, defend, and hold harmless SSS Wattch is Wealth, its directors, employees, agents, affiliates, and service partners from and against any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees and disbursements) arising out of or in relation to:
- any breach of these Terms;
- misrepresentation, fraud, or negligence by the Client;
- submission of counterfeit or stolen goods;
- infringement of third-party rights,including intellectual property or proprietary rights;
- any act or omission by the Client which may harm the reputation or business of the Company.
11. Right to Refuse Service
The Company reserves the absolute and unqualified right to refuse to accept any watch for upgradation, servicing, restoration, or trading, without assigning any reason. Such refusal may be exercised in situations including, but not limited to, suspected counterfeit items, incomplete documentation, unverifiable ownership, or concerns about misuse of the platform.
12. Force Majeure
The Company shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, governmental actions, labour disputes, pandemics, shortage of materials, power failures, courier delays, war, civil unrest, or natural disasters.
13. Data Privacy and Confidentiality
All personal data and documentation shared by the Client shall be used strictly in accordance with the Company’s Privacy Policy. The Company undertakes to keep all customer data, valuation details, pricing information, and personal identification documents confidential and secure, save where disclosure is mandated by law, judicial process, or governmental authority.
14. Non-Guarantee of Market Value
The Client expressly acknowledges that the value of luxury watches is influenced by volatile market conditions, evolving consumer preferences, and macroeconomic factors. The Company does not guarantee that the resale value or appreciation of any serviced or traded watch will match or exceed the original or estimated value.
15. No Warranty on Third-Party Components
Where the Client consents to the installation or replacement of components not sourced from the original equipment manufacturer (OEM), the Company disclaims all warranties, express or implied, in respect thereof. Any post-service malfunction or incompatibility shall not constitute grounds for refund, repair, or liability.
16. Communications & Evidence Protocol
All communications, approvals, consents, and confirmations between the Client and the Company may be recorded via email, messaging platforms (e.g., WhatsApp), or audio call, and may be retained by the Company as documentary evidence in the event of any dispute. The Client hereby expressly consents to the use of such records as admissible proof.
17. Product Liability Limitation
Under no circumstances shall the Company be liable for any incidental or consequential damage caused to the watch, including loss of time accuracy, waterproofing loss, or cosmetic deterioration resulting from prior use, pre-existing defects, or inherent fragility of vintage parts. The liability of the Company shall in no case exceed the amount actually received by the Company for the services rendered.
18. Dispute Resolution & Arbitration Clause
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall first be attempted to be resolved through amicable negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Delhi, and proceedings shall be conducted in English. The decision of the arbitrator shall be final and binding.
19. Modification of Terms
The Company reserves the right to amend these Terms at any time. It shall be the duty of the Client to review the Terms periodically. Continued use of the services shall constitute acceptance of any modified terms.
20. Governing Law and Jurisdiction
These Terms shall be governed by and construed bythe laws of the Union of India. All disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts located in Delhi.
21. Contact Information
SSS Wattch is Wealth
3rd Floor, DT Mega Mall, Golf Course Road, A Block, DLF Phase-1, Sector 28, Gurugram, Haryana – 122002
Email: info@ssswattches.com
Phone: +91 9625508691